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This accessibility statement applies to the eC-Card digital platform, including the young person-facing eC-Card app/web journey and associated user-facing service content. It also applies, where relevant, to the eC-Card administration portal used by authorised service administrators.
Provide Digital is committed to making eC-Card accessible and inclusive for as many users as possible. The platform is designed to support young people, service staff and commissioners through clear, simple and mobile-first digital journeys.
eC-Card has been designed with reference to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. This means that we aim to meet the applicable Level A and Level AA success criteria, including requirements relating to keyboard navigation, readable content, colour contrast, form labelling, focus visibility, error identification and compatibility with assistive technologies.
We recognise that further assurance is required to fully evidence the platform’s position against WCAG 2.2 Level AA. We are therefore committed to completing a full accessibility review of the eC-Card user journey across iOS, Android and web by 30 September 2026. The findings will be used to produce an accessibility improvement roadmap by 31 October 2026.
eC-Card is designed to be clear, simple and easy to use. Accessibility considerations include:
The platform also supports inclusion through configurable content areas, multi-language functionality where enabled, and the ability for services to add easy-read or supporting guidance. Where translated content is used, the language of the translated content is identified to support assistive technology compatibility.
For users who may struggle to complete the in-app quiz because of literacy, confidence, language, cognitive accessibility or other access needs, the platform can support a controlled staff override process where this is appropriate and agreed locally. This allows trained staff to support access without unnecessarily excluding users who may find the digital journey difficult.
We are not currently claiming that eC-Card has been fully independently audited as WCAG 2.2 Level AA compliant. Automated checks, manual review and functional testing are undertaken, but we recognise that automated and internal testing alone cannot identify every accessibility barrier.
Known areas for further assurance include:
Where issues are identified, they will be prioritised according to user impact, severity and operational need.
Use of third-party services within eC-Card is minimised. Where third-party components or services are used, Provide Digital assesses whether they could adversely affect the accessibility of the platform.
For large commodity technology providers, services are normally used under the provider’s standard terms. Where available, published accessibility information, accessibility conformance reports or equivalent documentation are reviewed. Implemented components are also checked in the development environment before release.
Users, service staff and commissioners can report accessibility issues through Provide Digital’s support channels.
Accessibility issues will receive a response within two working days. Reported issues are logged in Zoho Desk, assessed, prioritised according to user impact, and incorporated into the development and release process where changes are required.
Where an issue prevents a user from completing a key journey, we will consider appropriate mitigations, reasonable adjustments or supported routes of access while a technical fix is assessed.
Accessibility is reviewed as part of product development, quality assurance and scheduled platform reviews. Testing includes a combination of manual testing, automated accessibility testing and functional testing during development and release cycles.
Testing includes checks for:
We also recognise the importance of involving disabled users and users with access needs. As part of the accessibility roadmap, we will introduce proportionate user feedback and testing activity. This may include disabled users, users of assistive technology, or users who experience barriers relating to literacy, language, confidence, cognition or motor access.
This statement will be reviewed following completion of the accessibility report by 30 September 2026 and the accessibility improvement roadmap by 31 October 2026. It will then be updated as roadmap actions are completed or where material changes are made to the platform.
| Statement prepared | 29 May 2026 |
| Last reviewed | 07 July 2026 |
| Next scheduled review | 31 October 2026 |
| Contact for accessibility issues | Provide.digital@nhs.net |
Registered address: 900 The Crescent, Colchester Business Park, Colchester, Essex, CO4 9YQ. Registered in England and Wales No. 07320006.
Provide Community Interest Company (CIC) 2023. All rights reserved.
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eC-Card
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).
Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to